Every day you influence other people's decisions. Your future, possessions and well-being depend on your relationship with them as well as the quality of your decisions. Negotiations accompany you every day. Every day you more or less consciously play the game. You have a choice: to bend to someone else's will and whims, or to master the rules of the game and start dealing the cards yourself. Your success in the job market is in your hands.
I've included in this course everything you need to know about negotiation, from the issues of negotiation processes, preparation and planning, to learning effective persuasion, dealing with objections, to creating win-win situations and finalizing agreements having negotiated excellent terms. We will look at many real-world examples and practical tools that you will be able to use right away.
Below is the full course program.
Introduction
What is negotiation? (video)
Why don't we like to negotiate? (video lesson)
Why don't you like to negotiate? And if you like skip this step. (pdf form)
Competencies of a negotiator
Features of an expert negotiator (video lesson)
Negotiation SWOT - what is it and how to perform it? (pdf form)
Negotiation SWOT (pdf form)
Your missing skills (pdf form)
Dynamics of negotiation
When can you talk about negotiation? (video lesson)
Types of negotiation (video lesson)
What are positions and interests (video lesson)
Positions vs. interests - a comparison (pdf download)
Process and stages of negotiation
Negotiation process (pdf download)
Tips for the negotiation process (pdf download)
Strategies of negotiation
Negotiation strategies (video lesson)
Positional negotiation (video lesson)
The process of positional negotiation (pdf download)
How to know win-lose negotiators (video lesson)
Interest-based negotiation (video lesson)
The process of interest-based negotiation (pdf download)
How to move to interest-based negotiation (video lesson)
Positional vs. interest-based negotiation - a comparison (pdf download)
How to prepare for negotiations?Force in negotiations
Types of force in negotiations with examples (pdf download)
Batna as a source of strength (video lesson)
Form - Our alternatives (downloadable pdf form)
Form - Alternatives of the other party (downloadable pdf form)
Types of information needed in the negotiation process (video lesson)
Preparation stage (video lesson)
Analysis of our side (pdf download)
Analysis of the other side (pdf download)
How to prepare for negotiations (pdf download)
Preparation form (downloadable pdf form)
How to mentally and emotionally prepare for negotiations (video lesson)
Place of negotiation (pdf download)
Form - Time and place of negotiation (form pdf download)
Negotiation techniques and principles
Techniques and principles of negotiation 1-5 (video lesson)
Techniques and principles of negotiation 6-10 (video lesson)
Techniques and principles of negotiation 11-15 (video lesson)
Techniques and principles of negotiation 16-20 (video lesson)
Form - My unproductive behavior (form in pdf format)
Satisfaction and concessions in negotiations
Satisfaction and satisfaction (video lesson)
The role of concessions in negotiations (video lesson)
Questions - the most powerful weapon of a negotiator
Four reasons why you need to ask questions (video lesson)
7 questions that should necessarily be asked during every negotiation (video lesson)
Questions and relationship building (video lesson)
Pillow questions - (printable pdf list)
Questions embedded in the relationship - (list in pdf printable)
Comparative questions - (list in pdf printable)
Relationship-building questions - (list in pdf printable)
Situational questions - (list in pdf to print)
Decision questions - (list in pdf to print)
Phrases useful in conducting negotiations
Phrases useful in conducting negotiations (pdf to download)
How to politely refuse (pdf download)
Buyer concerns and reactions to price objections
Buyer's concerns (video lesson)
Rules for responding to objections (video lesson)
Reactions to price objection part 1 (video lesson)
Reactions to price objection part 2 (video lesson)
How to deal with competition
How to grapple with being compared to competitors (video lesson)
Negotiating with suppliers
Negotiating with suppliers (video lesson)
Trust and relationship building
Business relationships and price (video lesson)
12 ways to lose trust in negotiations (video lesson)
How to negotiate with someone who doesn't want or like to negotiate (video lesson)
Power words
Power words (pdf download)
Correct use of argumentation and persuasion
Correct use of argumentation (pdf form)
Lying in negotiations
Traits of effective liars (video lesson)
Negotiation styles
Self-analysis sheet to print (form in pdf format)
Questions to print (form in pdf format)
Negotiation styles (form in pdf format)
Rivalry (aggressive) style (video lesson)
When to use rivalry
Collaborative style (video lesson)
When to use cooperation
Submissive style (video lesson)
When to use submissive style?
Compromising style (video lesson)
When to use compromise?
Avoidance style (video lesson)
When to use avoidance?
Whether to engage in conflict?
Factors affecting conflict management (pdf form)
Factors affecting conflict management (pdf form)
Typical negotiation mistakes
Typical negotiation mistakes - infographic
Typical negotiation mistakes - discussion part 1 (pdf download)
Typical negotiation mistakes - discussion part 2 (pdf download)
Impasse in negotiations
Impasse (video lesson)
Impasse - useful phrases (pdf download)
Email negotiation
How to negotiate by e-mail part 1 (video lesson)
How to negotiate by e-mail part 2 (video lesson)
Email script (pdf download)
E-mail template 1 (pdf download)
E-mail pattern 2 (pdf download)
E-mail pattern 3 (pdf for download)
E-mail pattern 4 (pdf download)
When to negotiate as a team?
When to negotiate as a team? (video lesson)
How to prepare a team for negotiations? (video lesson)
How to recognize who is who in the other party's negotiation team? (pdf download)
How to construct agreements?
Principles of contract formation (graphic)
Post-negotiation analysis
Debriefing - Post-negotiation analysis (pdf download)
Form to be filled out after negotiations (downloadable pdf form)
Ethics
Unethical types of behavior in negotiations (pdf download)
Negotiator's Dictionary
BATNA and WATNA (glossary)
Target group
E-course on negotiation techniques
Business owners
Managers
Freenancers
Influencers
Project managers
Individuals seeking to negotiate the most favorable prices in sales and purchases
Individuals seeking to strengthen their own confidence as negotiators, or to polish their existing skills
Anyone who would like to enrich their negotiating skills, both in their private and professional lives
Negotiate both effectively and fairly (because it is possible, it is not mutually exclusive;)
Maintain self-confidence both in starting and finalizing talks
Use techniques that will increase his negotiating power
Develop the mental and emotional strength to keep moving forward and working out the most favorable terms
Combat the typical techniques used by his opponents reducing the risk of losses that could go unnoticed
Use a complete set of negotiation tools
Establish an adequate price for the initial offer and the associated line of argumentation
Know the methods of preparing alternatives and analyzing the alternatives of the other party
Knew the techniques and principles of effective negotiation
Knew ready phrases that can be used in negotiations
What you have learned will be officially confirmed in writing - so you can present your success to your employer.
As soon as we see the funds on our account or get the confirmation form the payment platform, our team will register you in the system. The standard time frame is about 8-12 hours. The deadline is 24 hours.
365 days
Yes, the e-course works on desktop computers, laptops and mobile devices, on all operating systems.
Yes, when buying an e-course, you just need to select such an option. Besides, the negotiation techniques e-course is a cool idea for costs in the company.
The author of the course is Dr Michal Chmielecki.
Sure, the price for a larger group will be fixed individually depending on the number of factors.
Are you still hesitating?
Imagine two people coming from a similar social background, with similar skills and education. They join the ranks of a certain organization at the same time. They both have identical potential for success.
Five years later, one of them is already an established manager. He leads teams of specialists, respects his colleagues and earns a lot in the process. The other, meanwhile, has not made much progress. He is stuck in a stalemate, without much prospect of development. He is unhappy by the situation and wants to break out of this stagnation, to move forward.
I know from experience that the main difference between successful and unsuccessful people is not at all a lack of ability or luck. The difference lies in the fact that successful people take the necessary steps to acquire the knowledge and tools to ensure their success - the others do not.
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In today’s business environment, negotiation is no longer a specialized skill reserved for sales or procurement teams—it is a core capability across the entire organization. Every decision involving resources, priorities, timelines, pricing, or partnerships is, in essence, a negotiation.
Despite this, many companies still treat negotiation as an intuitive skill rather than a structured competency. Professionals are expected to “figure it out” based on experience, which often leads to inconsistent outcomes, unnecessary concessions, and avoidable conflicts.
Investing in an online negotiation course addresses this gap in a scalable, cost-effective, and highly practical way.
An online format allows organizations to standardize how negotiation is understood and executed across teams. Instead of relying on individual styles and habits, companies can introduce a shared framework—a common language and structure for handling negotiations. This alone significantly improves alignment and decision-making.
Moreover, online courses enable continuous development. Unlike one-time workshops, where knowledge may fade over time, digital learning allows employees to revisit concepts, reinforce key tools, and apply them repeatedly in real situations. This creates a compounding effect: small improvements in many negotiations lead to substantial long-term impact.
From a strategic perspective, organizations that invest in negotiation capabilities gain a clear advantage. They are better prepared for price pressure, more effective in managing stakeholders, and more consistent in protecting value.
For employees, negotiation is often one of the most stressful and ambiguous parts of their role.
Many professionals experience situations where they:
Feel unprepared for difficult conversations
Struggle to respond to objections
Concede too quickly under pressure
Avoid negotiations altogether
Lack confidence in high-stakes discussions
An online negotiation course directly addresses these challenges by providing structure, clarity, and practical tools.
One of the most immediate benefits is increased confidence. When employees understand how to prepare, what to say, and how to respond in different scenarios, they approach negotiations with a completely different mindset. Instead of reacting, they begin to lead conversations.
Another critical benefit is the ability to handle pressure more effectively. Negotiations often involve time constraints, emotional tension, and strategic tactics from the other side. Without proper preparation, these factors can lead to poor decisions. With the right training, employees learn how to stay calm, think clearly, and respond strategically.
Additionally, employees develop stronger communication skills. They learn how to ask better questions, listen actively, and structure their arguments in a way that is both persuasive and professional. These skills extend far beyond negotiation—they improve overall effectiveness in meetings, presentations, and collaboration.
Finally, employees gain a sense of control. Negotiation stops being something unpredictable and stressful, and becomes a process they can navigate with intention and structure.
While individual development is important, the real value of an online negotiation course becomes visible at the organizational level.
One of the most tangible benefits is improved profitability. Many organizations lose margin not because of market conditions, but because of weak negotiation practices—unnecessary discounts, poorly structured agreements, or lack of value communication. Even a small improvement in negotiation outcomes can translate into significant financial gains.
Another key benefit is consistency across teams. Without a shared approach, different departments—and even individuals within the same team—negotiate in completely different ways. This creates confusion, weakens positioning, and reduces credibility in the eyes of clients or partners. A structured course introduces consistency, which strengthens the organization’s overall negotiation posture.
Online negotiation training also improves internal alignment. Many negotiations are not external—they happen inside the organization. Teams negotiate priorities, budgets, deadlines, and responsibilities. When employees have stronger negotiation skills, these internal processes become faster, clearer, and more effective.
Additionally, organizations benefit from better risk management. Well-prepared negotiators are more likely to anticipate challenges, identify potential issues, and structure agreements more carefully. This reduces the likelihood of misunderstandings, conflicts, and costly mistakes.
Finally, there is a cultural impact. Companies that invest in negotiation skills tend to develop a more professional, solution-oriented communication culture. Conversations become more structured, decisions more transparent, and collaboration more effective.
The online format brings specific advantages that go beyond traditional training.
First, it provides flexibility. Employees can learn at their own pace, integrate learning into their schedules, and revisit key materials whenever needed. This significantly increases engagement and retention.
Second, it enables scalability. Organizations can train multiple teams across different locations without logistical constraints. This is particularly important for companies operating internationally or in hybrid work environments.
Third, online courses support continuous reinforcement. Negotiation is not a skill that develops overnight—it requires repetition and practice. Having ongoing access to materials allows employees to continuously refine their approach.
Another important advantage is the ability to connect learning directly with real work. Participants can immediately apply what they learn in ongoing negotiations, reflect on the results, and adjust their strategy. This creates a powerful feedback loop between learning and execution.
Selecting the right course is a critical decision. Not all programs deliver real business impact.
One of the most important factors is practicality. The course should go beyond theory and focus on real-world application. Look for programs that provide concrete tools, frameworks, and examples that can be used immediately.
Another key element is the experience of the trainer or course creator. Negotiation is a highly practical discipline. The most effective courses are designed by professionals who have real negotiation experience—not just academic knowledge. This ensures that the content reflects actual business dynamics.
Customization and relevance are also important. The best courses are aligned with the specific context of your organization—its industry, challenges, and typical negotiation scenarios. Generic content may provide inspiration, but it rarely drives meaningful change.
Additionally, consider the structure of the course. A well-designed program should guide participants from fundamentals to more advanced topics in a logical, structured way. It should also include opportunities for reflection and application.
Finally, look for a course that supports implementation. The goal is not just to learn, but to change behavior. Courses that include exercises, templates, and practical assignments are far more effective.
Investing in negotiation skills is not a short-term initiative—it is a long-term strategic decision.
Over time, organizations that develop strong negotiation capabilities experience cumulative benefits. Each improved negotiation contributes to better financial outcomes, stronger relationships, and more efficient operations.
Employees become more confident and proactive. Teams become more aligned. Leaders make better decisions. Conversations become more structured and focused on outcomes.
Perhaps most importantly, negotiation stops being a source of stress and uncertainty—and becomes a controlled, strategic process.
In a business environment where every key outcome is negotiated, this shift has a profound impact.
Ultimately, negotiation should be treated as a core business capability, not an optional skill.
Organizations invest heavily in strategy, operations, and technology—but often overlook the fact that the success of all these areas depends on how effectively people negotiate.
An online negotiation course is one of the most efficient ways to build this capability at scale.
It provides structure where there was intuition, clarity where there was ambiguity, and confidence where there was hesitation.
And in doing so, it directly improves how organizations perform—every single day, in every important conversation.
Leaders are often praised for decisiveness, speed, and the ability to move things forward. But in high-stakes conversations – especially in negotiations – saying “yes” too quickly can quietly erode influence, trust, and long-term outcomes.
Read MoreIn most business conversations, silence feels uncomfortable. Leaders are taught to fill gaps with arguments, explanations, or reassurances. But in negotiation, silence isn’t a weakness. Used well, it’s one of the most powerful tools you have.
Read MoreOne of the most common – and most costly – mistakes leaders make in negotiation is negotiating against themselves. It happens more often than you think, and usually without realizing it.
Instead of letting the other side respond, leaders weaken their own position by making concessions too early, adjusting their offers without being asked, or talking themselves out of leverage.
In negotiation, your greatest strength is holding your ground. But when you negotiate against yourself, you give that strength away for free.
Read MoreIn business, speed is often celebrated. Leaders are praised for quick decisions, fast execution, and rapid progress. But in negotiation, rushing to close can quietly destroy value, weaken relationships, and leave you with outcomes that look good on the surface but hurt in the long run.
Negotiation is not a sprint. It’s a process. And when you treat it as a race, you almost always leave money, influence, or opportunity on the table.
Read MoreMany leaders believe that the best way to win in negotiations is to explain more: more detail, more logic, more arguments. After all, if the other side truly understands your reasoning, they’ll agree, right?
Unfortunately, the opposite is often true. Over-explaining weakens your position, creates unnecessary risks, and makes you easier to pressure. In negotiation, clarity beats quantity – and restraint often wins more than endless argument.
Read More
